Restoration can be accurately estimated. Buffalo Restorations in Puyallup restores vintage automobiles at costs ranging upwards of $100,000 and more, and has a number of unhappy customers. One of these customers recently obtained a jury verdict against Buffalo and its owner Robert Newgard for fraud, conversion and breach of contract. At the trial, among other witnesses, two former employees testified about Buffalo’s practices and two former customers testified about their experiences.
If you are considering having a car built or renovated, here are a few things to consider in choosing a shop and in reviewing your bills. First don’t let your decision where to take the car be swayed by advertising; let it be determined by the results of your “due diligence.” Also bear in mind that the quality of work is not necessarily related to the size of the company. Some of the best shops are one-person shops (as are some of the bad ones). Consider these things:
1. Check with the Superior Court to see the number of lawsuits that have been filed and check with the Better Business Bureau.
2. Contact the people who have sued or filed complaints.
3. Find out how long the people have been working there (high turn-over is a bad sign).
4. Find out where the employees worked before they were hired.
5. Get a list of customers who have had something similar done for them.
6. Ask for references, both customers and trade references.
7. What recognition has the shop received, such as awards or mention in publications.
8. Get an estimate and create a budget for the job, recognizing that experienced professionals can give a very close estimate of the final restoration cost with a good description of what things might be found that could change the cost. Discuss these variables in detail. Some renovation shops will spend a lot of time examining the car and preparing a budget and they will often charge a fee for this, sometimes around $500 (a good investment).
9. Discuss a completion schedule so that you have some notion of how long the car will be at the shop and be clear about what billing procedure will be followed.
10. Take the car to more than one shop and discuss with a consultant what needs to be done to the car if the estimated cost of restoration warrants it.
11. Get a written contract and make sure that it reflects what was actually agreed upon. If the contract is for a high enough amount have a lawyer review it.