Telephone Bills Violate Consumer Protection Act

January 31, 2008

The Washington State Supreme Court held in IndoorBillboard/Washinton, Inc. v. Integra Telecom of Washington, Inc. that Integra’s billing practices violated the Consumer Protection Act. After dispensing with a blizzard of procedural arguments attacking the Court’s jurisdiction, the Washington State Supreme Court found that Integra’s practice of assessing its Washington local exchange customers a surcharge known as a presubscribed interexchange carrier charge or PICC was actionable. This charge was assessed when there were no such expenses incurred by Integra and when the customer did not even purchase interexchange services. The mislabeling of this surcharge was found to be unfair and deceptive.